Shipping and return policies for Mausoleum

Shipping Info

Is the Mausoleum Web Shop secure?
If you live in a country that we require shipping to via UPS or Fed Ex, Mausoleum is not responsible for any customs fees/brokerage fees that might be incurred by your shipment.

*If you live in Indonesia, Malaysia, Vietnam, Singapore, Ecuador, Venezuela, Bolivia, Peru or Argentina please read the important Note below.
Note: Customers from Indonesia, Malaysia, Vietnam, Singapore, Ecuador, Venezuela, Bolivia, Peru and Argentina will not be able to use credit or debit cards for Mausoleum online shopping. Orders from the aforementioned countries will not be processed. Customers may use PAYPAL, but only if they are a verified buyer through PAYPAL. Any payments from unverified buyers will be immediately returned and your orders will be cancelled. Please use our Online Ordering Form (OOF) when ordering from us. Customers must use an International Money Order (IMO) or send cash in U.S. Dollars, although we do not recommend sending cash through the mail. It may be more costly and take longer to arrive, but if you are concerned about the safety of your payment, it is recommended that you send your payment via Registered Mail. First time international customers placing large orders may be required to provide additional documents to prove their identity before Mausoleum will process your order. Any information we require will be kept strictly confidential and will not be shared with any one for any reason. Mausoleum reserves the right to refuse any order we suspect of being fraudulent and is not required to provide you with a reason.

All U.S. customers can insure their packages for an additional $3.

I live in a foreign country and my package has not arrived yet! What can I do?

Not much unfortunately. Mausoleum is not able to track or insure any foreign orders, so once they leave our office there is nothing we can do. Sometimes foreign orders get held up in customs, or returned to us because of address problems. Returned orders can be re-shipped, but if a foreign order does not come back to us we cannot compensate customers for lost orders. Foreign orders are at your own risk! Mausoleum DOES NOT ASSUME RESPONSIBILITY FOR ANY LOST FOREIGN PACKAGES!

What happens if my order does not arrive or if something is missing from my order?

If this happens please contact us via mausoleum@theskullrecords.com. Please include all order details in your email.

Return Policy

Can I return an item if I don't like it?

No. We believe in "Caveat Emptor" (Buyer Beware). If somehow we do allow you to return an item, you will receive store credit. NO REFUNDS!

What if my order is smashed or destroyed during shipping?

If your package was sent via UPS you can be reimbursed for the value of the package only up to $100 (Unless you buy additional insurance). If your package was insured only by UPS and is damaged, you need to file a claim DIRECTLY with UPS to collect your insurance money. We are not responsible for damage to items while in the mail. We cannot be held responsible for foreign orders that get destroyed in the mail. Note: Mausoleum will not take responsibility for damaged jewel cases where none of the other components of the CD (liner notes, the CD itself or backing) are undamaged. Jewel cases are fragile things and postal/shipping workers are clumsy people. Should you receive an otherwise undamaged item in a smashed jewel case, please do not complain to us about it as we can do nothing.

What happens if my order does not arrive or if something is missing from my order?

If this happens please contact us via mausoleum@theskullrecords.com Please include all order details in your email or have them ready if you call.